Tea Quality and Usage
Where do you source your Matcha from?
Our organic premium ceremonial grade matcha powders are source from the world renowned tea farm in Kagoshima, Japan.
How long does your Matcha stay fresh?
Proper air tight storage in a cold and dry place can extend freshness to 18-24 months.
Are your products gluten-free?
Yes, all our tea blends are gluten-free.
Are your Products organic?
We only use high-quality 100% organic ingredients in all our products.
Ordering and Payment
Do I need to pay any additional tax for your products?
Prices include all applicable customs duties, import tax, and GST with no hidden fees!
What payment methods do you accept?
We provide various payment choices for your convenience with all major credit cards accepted. Express checkout also available via Apple Pay, PayPal and Google Pay.
How will I know if my order has been successful?
Upon order placement, a confirmation email will be sent to the provided address. In the event of non-receipt, please check your spam/junk folder or contact our customer service team at hello@ikimatcha.co.
Shipping and Returns
How do I track my order?
An Australia Post tracking number would be provided once goods are shipped from our warehouse. You'll receive updates at every shipping milestone, ensuring you're always informed about your shippings status.You can use the provided tracking number of Aust Post website for detailed tracking : Australia Post Tracker.
What shipping options do you provide?
Shipping will be calculated at checkout. We offer a variety of shipping options to suit your needs:
- Free shipping for orders over 50 AUD: Australia Post with tracking – Estimated delivery: 4–8 business days
- Standard shipping for orders less than 50 AUD: Australia Post with Tracking – Estimated delivery: 3–4 business days – Typically 8–10 AUD, depending on location
- Express shipping: Australia Post with Tracking – Estimated delivery: 1–2 business days – Typically 11–15 AUD, depending on location
Refer to our shipping policy for more details.
How does your 30-day money-back guarantee work?
We are confident that your would love our Iki Matcha Co products, which is why we offer a 30 day money back guarantee. If you are still unsatisfied you may return the unused product for a full refund of the original purchase price, Customers are responsible for the return shipping costs. Refer to our Refund & Return Policy for more details.
Do you ship Australia wide?
Yes. Our premium products can be shipped thought-out Australia.
